Refund & Return Policy

1. Return Period & Guarantee

At Walnut Leather, we take pride in our handcrafted leather jackets and luxury leather goods. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your delivery.

2. Return Eligibility Requirements

To be eligible for a full refund or exchange, items must meet the following criteria:

• Item must be unused, unworn, unwashed, and in original brand new condition.
• Item must have all original product tags, dust bags, and packaging intact.
• Proof of purchase (order number, PayPal transaction ID, or email receipt) must be provided.
• Customized, personalized, or custom-tailored leather goods are non-returnable unless defective.

3. How to Initiate a Return

1. Contact our customer support team at info@walnutleather.com or call +91 9653418049 with your order number.
2. Our team will review your request and issue a Return Authorization Number (RA#) along with return shipping instructions.
3. Pack the item securely and dispatch it to our registered return facility address:
   Walnut Leather — Juhi Niharika Mirage, 9th Floor, office no. 911, Sector -10, Kharghar- 410210.

4. Refund Processing & PayPal Reversals

Once your returned package is received and quality-inspected at our warehouse (typically 2-3 business days), we will notify you via email regarding the approval of your refund.

If approved, your refund will be processed immediately back to your original payment method (including PayPal account or original payment card). PayPal refunds typically appear in your PayPal account balance or card within 1-3 business days depending on bank clearance.

5. Order Cancellations

You can cancel an order free of charge before it has been dispatched by emailing info@walnutleather.com immediately. If the order has already been shipped, standard return procedures apply once delivered.

6. Damaged or Defective Items

In the rare event that you receive a defective or damaged product, please notify us within 48 hours of delivery with photos of the issue. We will provide a prepaid return label and issue a full refund or express replacement at no additional cost to you.